Help
Answers to the most common questions, and what to do next.
Help topics
- VotingHow a vote works, when you can vote again and how to add a missing place.7 questions
- Starting a boardWhat a board costs, how many places it needs and what happens after you submit.7 questions
- Rank and fairnessHow rank is decided, how ties are broken and why rank cannot be bought.5 questions
- For businessesClaiming a page, the business plan, refunds, hours, photos and offers.13 questions
- Your accountDisplay name, signing in, text messages, notifications and deleting your account.6 questions
- Report a problemClosed businesses, wrong details, gaming, charges, privacy and copyright.5 questions
All questions
- How does voting work? Voting
- When can I vote on a board again? Voting
- Why do I sign in with a mobile number? Voting
- What is Keep voting? Voting
- Why was I asked to confirm I am 18? Voting
- What does the vote count show? Voting
- Why is a place missing, and how do I add it? Voting
- How much does it cost to start a board? Starting a board
- How many places does a new board need? Starting a board
- What happens after I submit a board? Starting a board
- Can a board be for a state or a county? Starting a board
- What can a board be about? Starting a board
- I came from an influencer’s link. How do I get a free board? Starting a board
- Why can I not edit a place’s details? Starting a board
- How is rank decided? Rank and fairness
- How are ties broken? Rank and fairness
- Can a business pay for a better rank? Rank and fairness
- Can a business reward people for voting? Rank and fairness
- How do county, state and country pages rank places? Rank and fairness
- How do I claim my business? For businesses
- How do you check that I own the business? For businesses
- What does the free page have, and what does the business plan add? For businesses
- How much is the business plan, and does it renew? For businesses
- Can I get a refund? For businesses
- How do I cancel? For businesses
- How do I change my opening hours? For businesses
- How many photos can I add, and when do they show? For businesses
- What are Locals offers? For businesses
- How far back do my insights go? For businesses
- What are the winner badge and window sticker? For businesses
- Can I hide my listing? For businesses
- Does paying change my rank? For businesses
- What are the rules for a display name? Your account
- I cannot sign in. What should I do? Your account
- Will you send me text messages? Your account
- How do I change which emails and texts I get? Your account
- How do I delete my account? Your account
- Can I download my data? Your account
- A business has closed or its details are wrong. What do I do? Report a problem
- How do I ask for a correction, or for a page to be removed? Report a problem
- I think someone is gaming the votes. What do I do? Report a problem
- I have a question about a charge. Report a problem
- Who do I write to about privacy or copyright? Report a problem
Still stuck?
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