Your account
Your sign-in, your display name, your messages and your data.
What are the rules for a display name?
Use 2 to 30 characters: letters, numbers, spaces, periods, hyphens and apostrophes only. It cannot be a link or an email, or pass for the site or its team. Your display name is public and chosen once; to change it, write to [email protected].
I cannot sign in. What should I do?
We text a one-time code to your mobile number. Check that it is a United States mobile number that can receive texts, and try again. If it still fails, send us a message through the contact form.
Will you send me text messages?
We always text you a one-time sign-in code. We send other texts only if you turn on text updates, which are off by default. Reply STOP to any text to opt out.
How do I change which emails and texts I get?
Open Account, then Settings, then Notifications. Each kind of message has its own switch for email and for text. You can also unsubscribe from emails with the link in any email.
How do I delete my account?
Open Account, then Settings, then Delete account. We delete the account 48 hours after you ask, and you can undo the request any time before then. During those 48 hours your public page is hidden and you cannot vote or start boards. Your votes are kept without your name.
Can I download my data?
Yes. Open Account, then Settings, then Delete account, where you will find Download my data. You get a file with your profile, votes, boards, places, saved offers, claims, payments and notices. It leaves out claim messages and attachments, messages you sent us, your email and notification choices, and records of your text consent and plan agreements; write to [email protected] for those.
Still stuck?
We read every message. Use the contact form.